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Current GEICO Work:
Personal & Commercial Auto Policy Servicing

Please note:

Due to a non-disclosure agreement covering my work at GEICO, I am only able to show certain work examples. Some images have been intentionally manipulated to protect sensitive information, and many design examples are recreations.

Timeline

December 2023 - present

PERSONAL BILLING & PAYMENTS

Discovery

  • Map entire current state

  • Perform heuristic evaluation

  • Gather pain points

  • Create competitive analysis

  • Conduct stakeholder interviews

PERSONAL BILLING & PAYMENTS

Design Deliverables

  • Redesign the personal billing page

    • Prioritize based on user needs

    • Use research and data

    • Create modular, scalable dashboard

    • Create patterns & components to contribute to the design system 

May 2024

Moved to Commercial Auto Policy Servicing 

COMMERCIAL SERVICING

Strategy & Planning

  • Create short and long-term goals

    • Short ex. "Hottest UI Fires"​

    • Long ex. Open Workflow

  • Identify and map design initiatives 

  • Collaborate with tech and business partners (no product support) to align priorities

COMMERCIAL SERVICING

Discovery

  • Establish a foundational knowledge of the current state of GEICO's Commercial Auto Servicing tool

  • Perform heuristic evaluation

  • Identify UX & UI issues, and opportunities for improvement

  • Understand unique needs of independent agents and CSRs

COMMERCIAL SERVICING

Design Deliverables

  • Features

    • Riverbed

    • Header

    • Policy Home

    • Navigation

  • Consistency across Commercial​

  • Design System contributions

  • Scalable, responsive designs

© 2022 by Jen M Kirby

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